NELFUND LOAN Refund
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    User Manual

    Step-by-step guide to using the NELFUND LOAN Refund Portal

    Quick Navigation
    1. Eligibility Check
    2. Application Submission
    3. Status Tracking
    Portal Access

    Portal Access

    Access the NELFUND Loan Refund Dashboard through the following URL:

    Portal URL: http://uinelfundsupport.ui.edu.ng/

    The portal provides a user-friendly interface for all refund-related activities.

    Step 1: Eligibility Check

    Before applying for a refund, you must first verify your eligibility. Follow these steps:

    Required Information:
    • Matric Number: Your student matriculation number
    • Tracking ID: Your unique tracking identifier
    Process:
    1. Navigate to the eligibility check form
    2. Enter your Matric Number
    3. Enter your Tracking ID
    4. Click "Check Eligibility"
    Important: You are eligible for a refund if you have made full or partial payment toward your levies.

    Step 2: Application Submission

    Once you've confirmed your eligibility, proceed with submitting your refund application.

    Required Information:
    • Bank Account Details
    • Account Number
    • Bank Name
    • Account Holder Name
    Required Documents:
    • Proof of Payment
    • Supporting Documents
    • Bank Statement (if required)
    Submission Process:
    1. Complete the application form with accurate information
    2. Fill in your bank account details carefully
    3. Upload all required documents (PDF format preferred)
    4. Review all information before submission
    5. Submit your application and note your reference number

    Step 3: Status Tracking

    Monitor the progress of your refund application using the status tracking feature.

    How to Track:
    1. Visit the "Check Refund Status" page
    2. Enter your Matric Number
    3. Enter your Tracking ID or Reference Number
    4. View your application status
    Status Meanings:
    • PendingApplication received, under review
    • ProcessingApplication being processed
    • ApprovedRefund approved, payment processing
    • RejectedApplication rejected (reason provided)
    Note: Status updates are processed regularly. Please allow 3-5 business days for status changes to reflect in the system.

    Additional Tips & Guidelines

    Do's:
    • Double-check all information before submission
    • Keep your tracking ID/reference number safe
    • Upload clear, readable documents
    • Provide accurate bank account details
    • Check status regularly for updates
    Don'ts:
    • Don't submit multiple applications for the same request
    • Don't upload corrupted or unreadable files
    • Don't provide false or misleading information
    • Don't share your tracking credentials with others
    Need Help?

    If you encounter any issues or have questions about the refund process, please contact the support team through the official channels provided by your institution.

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